Shipping Policy
For logistical reasons, some items purchased in the same order may need be sent in separate packages. This means you may not receive all your products in the one package.
While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries outside of this time frame as we rely on third party shipping companies to facilitate our deliveries.
The processing time for orders is generally 1-3 business days. Once an order has been processed a tracking number will be generated and forwarded to you via email or sms. If you have not received your tracking number within 7 business days, kindly inform us by email at skdigitalstore.shop12@gmail.com and include your order number.
Once your item/s is dispatched, estimated delivery time is:
Peshawar: 2-3 business days
Rest of Pakistan: 5-7 business days
If you have not received your products, please feel free to contact us at skdigitalstore.shop12@gmail.com
Return Policy
All orders can be returned or exchanged within 7 days of the delivery date.
All returned/exchanged items must be returned unwound, undamaged, and unwashed, and all original labels are included in the original packaging. Please contact us for the return / exchange form before you start the return process.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at skdigitalstore.shop12@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at skdigitalstore.shop12@gmail.com
REPLACEMENTS
If you have received a product that does not match your expectations, we will replace it.